Refund policy

We offer a 14-day return window from the date of delivery.

Eligibility: Items must be unused, in original condition, and in original packaging. Items that have been used or removed from packaging are not eligible.

Return Shipping: Return shipping fees are the responsibility of the customer. We recommend tracked shipping — we are not liable for items lost in return transit.

How to Return: Email us at  support@vesperglow.com with your order number and reason for return. We'll respond within 2 business days with instructions. Approved refunds are processed within 5–7 business days to your original payment method.

Damaged Items: If your item arrives cracked or damaged, email us at  support@vesperglow.com  with your order number and a clear photo of the damage. You do not need to return damaged items — we'll arrange a replacement or refund.